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East Midlands Homecare Limited Good

All reports

Inspection report

Date of Inspection: 31 August 2012
Date of Publication: 22 September 2012
Inspection Report published 22 September 2012 PDF

Overview

Inspection carried out on 31 August 2012

During a routine inspection

People told us that they received the required support and assistance from the care workers. One person told us that the care workers "do everything they need to for me and everything I ask them to". The care workers employed by the provider received appropriate training and support to deliver care to people using services. One care worker told us "I feel supported by the office". The provider had systems in place to quality assure the care that people were given and used the information obtained to put action plans in place for future development. However we found that the provider's records were not being managed in a secure, accurate and accessible manner.