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Inspection report

Date of Inspection: 20 May 2011
Date of Publication: 21 June 2011
Inspection Report published 21 June 2011 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

The meal on offer appeared nutritious and appealing. People confirmed that they always found the food was of a good standard and very enjoyable. People who were unable to get to the dining room had their meals taken to them in a timely fashion. The mealtime experience in the main dining room would benefit from a bit of re-organisation. Also people could be helped to be more independent if pictorial menus were used as well as drinks and condiments being freely available on each table.

User experience

The visit took place over lunchtime and people were seen to have a choice of meals. However, some people said they ‘could not always remember what they were going have’. Staff confirmed that some people, because of their memory problems, do forget what they are going to eat. People said if they were a bit peckish they could always ask for snacks and staff were always happy to provide them with drinks.

Other evidence

The staff have had training in nutrition and supporting people to maintain a good diet and catering staff hold the appropriate certificates. Specific courses are available for those catering for older people, which the manager was keen to make sure the cook could access, as was the cook. The cook holds an NVQ 3 in catering as well as one in care and this was clearly helping her deliver good quality food. The kitchen was well stocked and well organised. We were told that the owners do not put a budget in place for catering and staff can order anything that is required, all that is asked is that the food is not wasted.