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Inspection report

Date of Inspection: 28 September 2011
Date of Publication: 11 November 2011
Inspection Report published 11 November 2011 PDF | 50.49 KB

Overview

Inspection carried out on 28 September 2011

During an inspection in response to concerns

People told us the agency delivered a good service and they were satisfied with the care they received. One person said, “I am very happy with the care I get and I am definitely happy with the agency, in fact I don’t think there’s a better agency than this.’

Another person said they enjoyed it when the staff visited. They said, “I have a great time when my carers come. We always have a good chat and a laugh. They know their job and they look after me very well.”

The service was flexible to fit in with people’s lifestyles and individual needs. It provided a befriending service as well as care and domestic support. For example, one person was supported to visit their place of worship with a member of staff. Another liked to cook ‘a proper dinner from scratch’ at home and staff supported them in doing this.

People told us they were involved in making decision about their care and support. One person said, “I tell the agency what I want and they do it for me.” Another told us, “The staff always ask me what I’d like to eat when they come. I tell them what I fancy and they make it for me.”

People said they liked the staff team. One person told us, “The staff are marvellous. They are always polite and very kind.” Another person said, “The staff are excellent, very helpful and good to me. If they were late because they’d been held up at another house they’d phone to tell me.”

People told us they felt safe using the agency and trusted the carers. One person said, “The staff would never leave me if I was ill, they would get a doctor for me.” Another said “I don’t mind the carers coming into my house. They know their way around and I trust them.”