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The Hollies Requires improvement

Our latest inspection of The Hollies, published on 13 August 2014, showed it was meeting all the required standards.
All reports

Inspection report


Date of Publication: 13 August 2012
Inspection Report published 13 August 2012 PDF

Overview

During an inspection looking at part of the service

When we visited on 14 June 2012, we found from written evidence that improvements were needed in two outcome areas relating to staffing and monitoring the quality of the service. At that time people told us that they felt safe with the staff that were helping them on a daily basis and we observed positive interaction between staff and people living there.

On this occasion, we haven�t been able to speak to people using the service, as we did not visit again. We have followed up the concerns from our previous visit through telephone conversations with the regional manager and written evidence of the improvements made.