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The Hollies Requires improvement

Our latest inspection of The Hollies, published on 13 August 2014, showed it was meeting all the required standards.
All reports

Inspection report

Date of Inspection: 26 January 2011 and 20 October 2012
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People living at the Hollies are protected by having staff who have had their performance monitored by the management of the care home.

User experience

The people who we spoke to were not able to give any insight into staff training or supervision, or voice an opinion on what direct effect this had on the care that they received.

Other evidence

We spoke to two members of staff, who said that they felt well supported, and that they were receiving regular formal support from their managers in the form of face to face meetings where they were able to discuss any concerns, and their progress within their job role. Both members of staff said that there was a staff appraisal system in place to monitor their development. Documentary evidence in the form of the minutes of these face to face meetings, and appraisal documentation were seen, which further demonstrated that staff were well supported and supervised.

The policy for formal staff supervision was seen and discussed with the acting manager. This policy identified that staff should receive formal support from their line manager, in the form of one to one, face to face meetings.

In their Provider Compliance Assessment, the Hollies said: “All supervisions are carried out by senior staff that have had the appropriate training for this. An umbrella system operates at the Hollies, where the registered manager/ deputy manager supervises the bungalow managers. The bungalow managers supervise the seniors, and the seniors supervise the care workers and bank staff.”