The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Focused Healthcare Limited

3rd Floor, 82 Borough High Street, London, SE1 1LL (020) 7407 7704

Provided and run by:
Children's Complex Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

25 October 2013

During a routine inspection

We carried out a short notice inspection of this domiciliary care agency.

Most people told us they were happy with the care and support provided to their children. Parents described the service as 'excellent', 'flexible' and 'caring'.

Families were kept informed and properly engaged in giving consent where needed.

Children's needs were assessed and reassessed by competent professionals. Staff carried out regular care reviews, including checks on the quality of care provided by staff, and worked collaboratively with others involved in children's care. The service monitored medical equipment and ensured that staff were trained to use it.

Children were cared for by staff that had had appropriate pre-employment screening, including checks made by the Disclosure and Barring Service and checks on the quality of previous experience.

There were systems in place to monitor the quality of service provided. Families gave regular verbal feedback and there was regular contact and review visits by qualified professionals. Formal feedback was gathered and analysed. The agency systematically managed and reviewed risks, incidents and complaints.

8 March 2013

During a routine inspection

We found that the provider actively involved people who used the services and in the development of their individualised care plans. One carer said, "my support worker always provides me with information and copies of care plans". The provider sought feedback from people who use the service. One parent said, "they call me regularly and come round when I need to speak with the manager". We saw evidence that risk assessments and risk management plans and safeguarding policies were in place to protect people who use the service. Staff were supported with their daily, practice and undertook training relevant to their role within the provider organisation. Staff told us they were provided with training opportunities that met their clinical and professional development needs.