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Archived: Focused Healthcare Limited

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All reports

Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 25 October 2013

During a routine inspection

We carried out a short notice inspection of this domiciliary care agency.

Most people told us they were happy with the care and support provided to their children. Parents described the service as �excellent�, �flexible� and �caring�.

Families were kept informed and properly engaged in giving consent where needed.

Children�s needs were assessed and reassessed by competent professionals. Staff carried out regular care reviews, including checks on the quality of care provided by staff, and worked collaboratively with others involved in children�s care. The service monitored medical equipment and ensured that staff were trained to use it.

Children were cared for by staff that had had appropriate pre-employment screening, including checks made by the Disclosure and Barring Service and checks on the quality of previous experience.

There were systems in place to monitor the quality of service provided. Families gave regular verbal feedback and there was regular contact and review visits by qualified professionals. Formal feedback was gathered and analysed. The agency systematically managed and reviewed risks, incidents and complaints.