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Archived: Caremark (East Riding)

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Inspection report

Date of Inspection: 24 March 2014
Date of Publication: 30 April 2014
Inspection Report published 30 April 2014 PDF


Inspection carried out on 24 March 2014

During an inspection looking at part of the service

We visited Caremark following some issues that had been raised in previous inspections. The provider had undertaken a large volume of work to improve the services being offered including new levels of management, staff training and monitoring systems to ensure that the quality of service was good.

We found during our inspection that there had been improvements to the quality of reviews and care planning, that people were receiving care that was person centred. Staff were now receiving appropriate training and support to meet individual needs and there was a system to ensure that calls were not missed or late.

Paperwork had been improved, and staff training had been delivered around this area. There were now monitoring systems in place regarding the quality of documentation and there was a system in place for dealing with and responding to actions identified, complaints, investigations and care planning. The records documented all of this well.