13/09/2016 - 29/09/2016
During a routine inspection
We do not currently rate independent standalone substance misuse services.
We found the following issues that the service provider needs to improve:
• Staff did not have the right skills and experience for their roles and the registered manager did not supervise and appraise staffs work performance consistently.
• The service did not deal with incidents of harm or risk of harm appropriately.
• The clients did not have care plans, risk assessments or risk management plans in place.
• The service did not have a fire safety assessment.
• The service did not have contingency plans in place for safe staffing at all times.
• The service was unaware of any harm reduction strategies or safe advice around alcohol and drug use.
• The service was unaware of how to deal with an overdose.
• The service was unaware of how to support clients through an opiate or alcohol detox.
• The service was unaware of therapeutic interventions for drug and alcohol users.
• The service did not respond to clients complaints.
• The service did not have robust policies and procedures in place to safeguard staff and service users.
• The service was unaware of the importance of safeguarding children and adults from risk of harm.
• The service was unaware of clients’ rights to come and go freely from the service.