You are here

Helping Hand Care Company Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 3 July 2019

About the service

The Helping Hand Care Company Ltd is a domiciliary care agency providing care to 69 people in their own homes. Of these, 50 people were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by kind and compassionate staff who knew them well. People and their loved ones told us having consistent and caring staff helped maintain their dignity. People and their loved ones were encouraged to plan their own care and support.

People’s support was personalised, and people told us staff supported them in their preferred way. End of life care plans were in place and a new care plan for the small details was being introduced. Complaints were responded to well and action was taken to reduce reoccurrence.

People were encouraged to stay safe and staff knew how to report any concerns. People were supported to understand risks and involved in planning ways to minimise them. People’s medicines were managed safely, and infection control measures were in place. Staff were recruited safely and there were enough staff to cover all visits to people.

People were supported to stay healthy. Staff supported them to have enough to eat and drink and contacted health professionals when appropriate. Staff worked with other agencies flexibly to improve people’s care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a clear vision which all staff shared, focussed on people receiving personalised and quality care. People and staff told us the provider and manager were open and listened to any concerns or ideas. People completed annual surveys the outcome of which was shared with people and staff. Regular audits were completed to monitor the quality of the service, these were used for learning and to drive improvement. Staff worked with other professionals and community groups to meet people’s health and social needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (last report published 19 June 2018.)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 July 2019

The service was well-led.

Details are in our well-Led findings below.