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Archived: Peninsula NHS Treatment Centre Outstanding

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All reports

Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF

Overview

Inspection carried out on 26 March 2013

During a routine inspection

During our visit to the service on 26 March 2013, we spoke with two people receiving day treatment and two inpatients. We also looked at comments recorded by the service as part of their quality audits and from people using the service on a NHS website.

People told us they were well informed about any procedures they were going to have and as a consequence had been able to give an informed consent. We saw consent forms were signed by the Individuals and the consultant and/ or the anaesthetist. One person using the service said, �Staff always have plenty of time to answer my questions.�

All the people we spoke with told us they were very well looked after. One person said, �It is brilliant here, I would recommend it to anyone.�

There were clear records kept of people�s �journey� from the time they were referred to their discharge.

People told us there were always sufficient staff to care for them and that they believed the staff to be well trained. We looked at personnel files for staff and saw the documentation required in order to keep people safe.

The centre had robust efficient processes in place to regularly check the quality of the service provided and make improvements. People told us that they felt listened to.