You are here

Archived: Shepton Mallet Health Partnership Outstanding

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 13, 14 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF


Inspection carried out on 13, 14 February 2013

During a routine inspection

During this inspection we visited out patients, imaging and x-ray, physiotherapy and the ward. We spoke with twelve patients and three relatives. We focused on seven people who were attending out-patients for check ups following their operations. We spoke with them about their experience from the pre-assessment stage, their operation, their stay on the ward through to their follow up. We spoke with five patients on the ward. They told us about their experience of in patient care.

One patient spoken with told us, �It is five star luxury, I came here because of their reputation and they didn�t disappoint. The staff are so kind, caring and patient, they took their time explaining everything to me and my wife.� Another patient told us, �I am really impressed it is NHS treatment with private facilities. Everything was explained clearly and the aftercare is fantastic�.

We found the Shepton Mallet NHS Treatment Centre was meeting all the outcomes we inspected.

Patients were given sufficient information to enable them to give informed consent. Care was provided in a planned and consistent way, this meant patients experienced safe and effective care and treatment.

We found people were protected from harm or abuse by the systems in place.

Patients were cared for by appropriate numbers of skilled staff.

The provider had a quality assurance/governance system in place that ensured people were safe and changes could be made to improve the service provided.