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Archived: Shepton Mallet Health Partnership Outstanding

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All reports

Inspection report

Date of Inspection: 14 November 2011
Date of Publication: 26 January 2012
Inspection Report published 26 January 2012 PDF


Inspection carried out on 14 November 2011

During a routine inspection

We carried out this inspection as part of our planned schedule of inspections. We spoke to six patients in the outpatients department where the pre-assessments for treatment were carried out. We also spoke to five patients on the ward who were preparing to go home following their operation. Everybody spoken with praised the care, support and assessment process, which they had experienced at the treatment centre. Patients told us they had been treated with respect and dignity as well as care and understanding. Everybody confirmed that at no time during their assessment and stay at the treatment centre had they felt embarrassed or in an awkward position. Patients said that staff were kind, caring and supportive and that the experience had been as relaxed as possible under the circumstances. One patient in the assessment department had already used the service in the past, they told us, �I couldn�t fault the care I received, the staff were wonderful.� Another patient commenting on the assessment process said, �It seems to be a good system, I�ve been told by the end of the day I will have an appointment for my operation, what a brilliant service.�

Patients on the ward were just as happy with the treatment and care they had received. One patient said, �It�s amazing, I think I am still in a dream. Just about four weeks ago my doctor made the referral, a week later I came for the assessment, a full day thing not this backwards and forwards stuff. Then I had an appointment and here I am about to go home. They have been wonderful.� Another patient reflected this feeling in their comment. They said they were very impressed with every part of the assessment, advice and treatment they had received. They said they found the telephone call from the patient experience team (PETs) very helpful.

One patient told us, �In my younger days I was a ward sister and I can say from patiental experience that this system really works. Lots of support and information means you know exactly what is happening. The worry is taken out of the whole process, and I can say the pain management was perfect, I felt no unnecessary discomfort. I will recommend it to all my friends.�