• Community
  • Community substance misuse service

Archived: Delphi Medical Consultants Head Office

Office 1-2-8, The Barracks, White Cross Industrial Estate, South Road, Lancaster, Lancashire, LA1 4XQ

Provided and run by:
Delphi Medical Consultants Limited

All Inspections

8 October 2012

During a routine inspection

Our inspection was undertaken at the services headquarters based in Lancaster. During the inspection we looked at the arrangements the service had in place for assessing people's needs and service delivery. Care plan records were maintained using a secure electronic system. This meant the information was safe and remained confidential to those with authorised access.

We looked at the records of two people. We noted they had been fully involved in their assessment and had consented to the care being provided. The care plans had documented evidence that the service had discussed the care and treatment choices available to them. Both people had been involved in a face to face consultation as part of the decision making process. They had agreed to the treatment being provided and had been involved in planning their recovery plan.

We looked at the services recruitment procedures. We found they were safe with people commencing their employment after all relevant checks had been completed.

During this inspection we were unable to seek the views of people being supported by the service.

The provider was consulting people about their service through their quality monitoring procedures. We saw completed surveys with people providing feedback about their experience of the service. These included:

'Only just started with them but find it good so far'.

'I am happy with my treatment overall'.

'Good support and advice'.