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Archived: Medstar Domiciliary Care Services Limited Good

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Inspection report

Date of Inspection: 21 August 2012
Date of Publication: 4 September 2012
Inspection Report published 4 September 2012 PDF

Overview

Inspection carried out on 21 August 2012

During a routine inspection

We spoke with three relatives of people who use the service as only a minority of people were able to speak for themselves. All relatives spoken to said they felt that staff listened to them and provided a service that met people�s individual needs. One relative�s comments were typical when she said, "all the staff are helpful. �

Relatives knew what support the care workers would provide and the tasks that were outside their remit. A relative told us, "the staff are always friendly.� Relatives confirmed that the service regularly contacted them to seek their opinions about the quality of the care being provided. They felt consulted about how people�s needs would be met. They were able to contact the office at any time and would be listened to by staff. Overall, people and their relatives were very positive about the service and support they received.