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21 Lucerne Road Requires improvement

We are carrying out a review of quality at 21 Lucerne Road. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 8 April and 9 May 2014
Date of Publication: 18 June 2014
Inspection Report published 18 June 2014 PDF | 73.45 KB


Inspection carried out on 8 April and 9 May 2014

During a routine inspection

21 Lucerne Road was managed by the registered provider with support coming primarily from family members who work at the service. Three people were living at the home at the time of this inspection. Two individuals had been resident there for over ten years and the other person since 2011.

Following our inspection visits, we were informed of a safeguarding issue, in that a concern had been raised. This is where one or more person's health, wellbeing or human rights may not have been properly protected. The overall review of this matter was not yet concluded.

Below is a summary of what we found. The summary is based on our observations during the inspection visit, speaking with two people using the service, the registered manager, one staff member supporting them and from looking at care records. We also received feedback from a professional involved with this service following our inspection visits.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

One person using the service said �Yes I am being treated properly here� and they told us they liked living at the home. Another person told us �Yes, I like it�.

We saw people�s medicines were handled appropriately and kept safely. Staff received medication training and written guidance was available to them to reference.

The premises were clean and hygienic when we visited. Regular checks were being carried out to ensure the health and safety of the people living there.

Is the service effective?

People�s assessed needs were being met by staff with the necessary skills and knowledge. We saw that staff had access to training and supervision to help them do their jobs well.

A care manager reported that the person they knew had �made good progress� and reported that the individual said they were happy living at the home.

Is the service caring?

The people we spoke with said that they were treated with dignity and respect.

We saw that care plans were kept up to date and appropriate support provided to individuals with their activities of daily living as required. Staff were aware of people�s preferences and needs and we were given examples of how the home tailored the support provided to each individual to meet these.

Is the service responsive?

One person using the service told us that "I do choose my own food" and said they were able to enjoy their favourite meals regularly.

We saw that service user meetings had taken place regularly with minutes available for February and March 2014. These regular forums could be developed to ensure people have a regular formal opportunity to meet with advocacy services or other appropriate people external to the home.

Is the service well-led?

We found that the service had not formally notified the Care Quality Commission (CQC) about the recent Safeguarding allegations. We discussed the importance of notifying CQC of these and other incidents that may affect the welfare of people using the service with the registered provider.

We were informed that support was being provided from an external company to help ensure the service met CQC compliance standards. We saw that important health and safety checks were taking place including testing schedules for gas safety, fire safety and electrical appliances.