Archived: R&S Medical & Allied Services Limited

We looked at people's care records and found that their needs had been assessed and care plans developed to meet these needs. Care plans had been reviewed regularly and updated accordingly.

People had been made aware of the complaints procedure One person said 'the manager told me to inform her immediately if I have any issues'.

Staff told us that they were supported in their job role and had received sufficient training to meet the needs of the people who use the service.

Comments received from people about the service and staff included. 'thank you for the work you have done over the years' and 'thank you for being so special to my relative, you have a very kind heart'.

One person said, 'the staff are very good, they are always on time, and I have no complaints at all'. People told us that they received visits from the manager when their care plans were reviewed with their involvement. People said each time they confirmed that a member of staff had worked for them, there was an opportunity to give feedback on how that member of staff had performed.

People told us they were aware of the complaints procedure, but had never needed to complain. One person said,' I have never complained, but I feel I am able to if the need arose'.

They confirmed they always had the same member of staff attending to their care and where this was not possible the agency always telephoned them to notify them that their usual member of staff was unavailable and provide them with the name of the person who would be attending to them.

Staff told us that they were provided with adequate training and felt supported to do their jobs.

You can see our judgements on the front page of this report.