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Inspection report

Date of Inspection: 22, 25 February 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF

Overview

Inspection carried out on 22, 25 February 2013

During a routine inspection

The agency was providing care for about 125 people at the time of our inspection. During this inspection we spoke with seven people using the service and family members. We also spoke with five members of staff and looked at the care records of six people using the service and at staff records.

Most people we spoke with were happy and satisfied with the service and the carers. One person said, �I would be happy to go with Carepoint again�. A family member said the service gave her freedom, without having to worry. People were involved in choosing how and when their care was provided and how they wanted things done.

Everyone we spoke with was satisfied with the quality of care provided by the agency. One person told us, �I couldn�t have asked for a better member of staff, very professional�. Another said the care worker �does care tasks, interacts, listens, takes time, and best of all doesn�t rush me�. Most people had no complaints about the service and, overall, we found there was an effective complaints system.

However, we found that needs and risk assessments had not been reviewed and updated on a regular basis, which meant there was a risk that people�s needs were not always assessed and that care was not planned and delivered in a way that ensured their safety and welfare.