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Archived: Moorgate Lodge Good

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All reports

Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF

Overview

Inspection carried out on 23 April 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. People were confident that their relatives would ensure they received appropriate care. One resident said �I know my son would make sure I got what I needed. And I have!�

Care and treatment was planned and delivered in a way that was intended to ensure people�s safety and welfare. However staff said they found the care records difficult to follow.

We found that people received adequate food and hydration to meet their needs. However some people told us that the quality of food was sometimes not as good as it should be, and the food could be hotter. People told us there was always plenty of choice of meals.

We found systems protected people who used the service against the risks associated with the unsafe use and management of medication. However the storage of medication required attention.

People we spoke with and their relatives told us they felt there were not enough staff to meet people�s needs. One relative said that she sometimes struggled to find staff to talk to when she visited her relative because the staff were always busy.

Complaints were investigated and responded to in a timely manner.

Some records did not reflect the care and treatment provided to people who used the service.