The Care Quality Commission

Archived: Willow House

Sunflower Grove, Chadderton, Oldham, Lancashire, OL9 0JQ (0161) 633 3805

Provided and run by:
Oldham Council

Important: The provider of this service changed. See new profile

All Inspections

3 January 2013

During a routine inspection

The service provided at Willow House is specifically for people with complex health care needs that include a learning disability and other health care needs. At the time of our visit the three people who had stayed the previous night had been discharged back home or to day services. We were told that three more people were expected later in the afternoon of our visit.

We spoke with relatives, who were representatives of people who used the service. They told us that they were satisfied with the service provided. Their comments included, 'The staff are brilliant with [my relative]', 'They [the staff] look after [my relative] properly' and '[My relative] does seem to enjoy their stay.'

Representatives told us they were consulted about the care needs of their relative and were 'involved in decisions' about their relative's healthcare needs. We heard that medical and health care support was obtained appropriately and established routines and health care plans followed.

Representatives said they felt able to raise concerns if they needed too and they confirmed they completed feedback questionnaires about the quality of the service provided.

Staff told us how they involved people as far as they were able in agreeing to the support they needed. They told us that the information recorded about each person's individual needs, preferences and routines assisted them in making sure that people got the right care.

9 March 2012

During a routine inspection

People were involved in planning their care and support and they were supported to make choices and decisions about matters which affected them.

People had no concerns about their care, treatment and support.

People were treated with dignity and their privacy was respected. They were encouraged to be as independent as possible.

They knew about their care plans which explained to care workers what they needed to do to support them and to help meet their needs.

People were being consulted about the service and were always asked what their needs were.