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Inspection report

Date of Inspection: 9 August 2013
Date of Publication: 20 September 2013
Inspection Report published 20 September 2013 PDF


Inspection carried out on 9 August 2013

During a routine inspection

We observed that staff treated people they were supporting with kindness and compassion and were responsive to their needs. The staff showed dedication and commitment towards the people in their care. They used their communication skills appropriately to engage with people who were unable to verbalise their wishes.

Up to date, individual support agreements were in place for people using the service which addressed their care and support needs and protected them from risks.

The service worked in partnership with other providers to ensure people's health, safety and welfare needs were met. We saw positive comments from health and social care professionals who visited the home. One person commented, �Well done to all the staff team at Gaywood Street for the level of care and compassion for clients.� Another said, �Excellent team work and consistent dedication.�

There were appropriate arrangements for the safe administration of medicines.

Staff received appropriate induction, professional development, supervision and appraisal.

There was a process for dealing with complaints and this was in an accessible format for people using the service.