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Inspection report

Date of Inspection: 18 October 2012
Date of Publication: 7 December 2012
Inspection Report published 7 December 2012 PDF

Overview

Inspection carried out on 18 October 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We observed staff giving people care and saw the staff were polite, kind and caring and supported people in making choices about what they wanted to do. They listened carefully to them and showed patience in their dealings with them. We looked at complaints and compliments logs and saw that the comments were mostly positive. We looked at photographs of activities and outings in people�s care files which showed people enjoying themselves.

However, we found that the provider was unable to demonstrate that suitable arrangements were in place ensure that all staff are appropriately supported in relation to their responsibilities by receiving appropriate supervision and appraisal. This may put people at risk.