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Copperdown Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

Overview

Inspection carried out on 3 September 2013

During a routine inspection

We inspected Copperdown residential home on a planned unannounced inspection which meant the service did not know we were coming.

We looked to see if people who used the service consented to their care, treatment and support. We found that the service had systems in place to show that people or their representatives had been involved in consenting to their care.

We looked at care records, spoke to people who used the service and observed their care being delivered. We had concerns that the service was not able to meet some people�s assessed needs.

We found that the equipment used to support people in Copperdown was properly maintained and suitable for its purpose.

We found that the service was following the correct recruitment procedures when they employed new staff.

We had concerns that there was insufficient staffing to meet people�s individual needs at night.

The service had a complaints procedure for people who used the service or their relatives to use if they felt the need to complain about the service.