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Archived: Suffolk Coastal Home Care Service Home First Good

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Inspection report

Date of Inspection: 20 December 2013
Date of Publication: 22 January 2014
Inspection Report published 22 January 2014 PDF | 74.61 KB

Overview

Inspection carried out on 20 December 2013

During a routine inspection

We talked with six people who used the service to gain their views and experiences about the service they were provided with. They told us their needs were met and that staff treated them well. One person told us, �The staff are wonderful. I couldn�t fault them. It�s a damn good start to the day.� Another person said, �They (staff) are so good; really pleasant and helpful.�

People we spoke with confirmed they were consulted about the care and support that they were provided with and understood the care and treatment choices available to them. One person told us, �They (staff) are good. They listen to me and tidy up and put things back where I like them. They respect me and my things. That is important to me and they know that.� Another person said, �The care and support I receive from the staff has allowed me to regain some independence which I really appreciate.�

We looked at six people�s care records. The records showed that people's needs were assessed and care and treatment was planned in line with their individual care plan. We saw evidence in the care records that people received safe and coordinated care, treatment and support where more than one provider was involved.

We looked at staff records and spoke with three members of staff who told us they were being appropriately supervised and supported. Staff were knowledgeable about the people they supported and how to meet their needs.

We saw that the provider had a complaints system in place that was fit for purpose.