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We are carrying out a review of quality at Otterhayes. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF


Inspection carried out on 6 November 2013

During a routine inspection

This inspection was carried out to review actions taken by the provider since the last inspection in June 2013 to achieve compliance. At this last inspection improvements were needed with outcome 4 Care and welfare of people who use services and outcome 14 Supporting workers. This inspection focussed on the residential accommodation only.

We found the service had taken a range of actions to achieve compliance, including reviewing and improving the care plans and risk assessments. A new office had been created which meant staff had good access to the care plans and relevant documents and guidance at all times. De-briefing sessions had taken place after incidents, and meetings had also been held where staff shared ideas and suggestions to improve the service. Guidance was provided to staff was easy to read and detailed.

Good staff support systems were in place including regular supervision sessions, handovers between shifts and a range of training. Staff were experienced and knowledgeable. We spoke with three staff on duty at the time of our visit. They told us they were well supported and had received a good range of training. They confirmed recent changes in care planning systems and management support were working well.

At the time of our inspection people living at Otterhayes were cheerful and relaxed. They were engaged in a range of activities including cooking, menu planning and games.