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We are carrying out a review of quality at Otterhayes. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF


Inspection carried out on 31 January 2013

During a routine inspection

On the day of this inspection there were five people with learning disabilities living in the residential home known as Otterhayes. In addition the service provided a personal care service to 15 people who lived in supported accommodation situated either in the grounds of Otterhayes, or in the town nearby. During our visit we spoke with four people who lived in Otterhayes and three people who received a personal care service. We also spoke with four members of the management team, and three members of staff.

People told us the care and support they received met their needs and protected their rights. One person told us �They help us with what we have to do every day. They explain things. They always listen to us.�

People received a healthy and varied diet. They were supported to plan and prepare their own choice of meals and drinks. Comments included �The food is fab!�

People told us they felt safe. They were encouraged and knew how to speak out and raise any concerns or complaints. Staff knew how to protect people from the risk of abuse. Medicines were stored and administered safely.

People who lived in Otterhayes lived in comfortable, safe and well maintained premises. A person who showed us their bedroom told us �It�s perfect!�

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. They told us �The staff are nice!� and �The staff are fun � they are all friendly.�