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Archived: Woodrow Cottage

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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 5 December 2013
Inspection Report published 05 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with staff.

Our judgement

Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and support was planned and delivered in line with their individual care plan. We looked at a sample of care and support records for three people. Each person had a personalised support plan in place and a set of risk assessments. These provided information about the care and support people needed and how it should be provided. On-going records showed that staff provided care and support in accordance with the guidelines. A member of staff we spoke with demonstrated their knowledge of the support plans and of the outcomes they were supporting people to achieve. This included social, emotional and health related needs and goals. We saw that people were supported to develop independent living skills, maintain relationships and to have a presence in the local community. We observed that staff interacted positively with people using the service and communicated effectively with them.

Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare. The records showed that people were supported to take planned risks to promote their independence and staff were provided with appropriate information on which to base decisions. A member of staff we spoke with demonstrated a clear understanding of people’s risk management guidelines. The care and support plans were kept under review and had been updated when people’s needs changed. For example, following changes in the support required to manage challenging behaviours or changes in the way identified risks were managed. People were referred to external health and social care professionals appropriately if required.