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Archived: Woodrow Cottage

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

We spoke to three of the seven people living in the home. These people use a programme of signs and symbols known as Makaton as well as pictures as their main means of communication. We have not included their verbal views in this report as we were unable to accurately verify what they told us. We observed how care was being provided to help us understand the experiences of people using the service.

We observed that staff communicated effectively with people using the service and supported them in ways that promoted their independence. Support provided was individual to people's needs. Health issues and any risks associated with the individual's care and support were assessed and managed well, taking into account people's safety and their right to make choices.

The service had systems in place to ensure people were protected from abuse, or the risk of abuse, and their rights were respected and upheld. Staff had an understanding of safeguarding issues and how to report abuse or allegations of abuse.

We observed people were supported by adequate numbers of staff, all of whom received ongoing training to ensure they had the knowledge and skills to meet people's needs.

We saw that there were systems in place to monitor the quality and safety of the service that people received and to continually make improvements. We saw feedback from a relative who wrote �Thank you all so much for your continued and constant care and support."