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Archived: Woodrow Cottage

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Inspection report

Date of Inspection: 22 November 2011
Date of Publication: 29 December 2011
Inspection Report published 29 December 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People using the service were supported by staff who received regular supervision and ongoing training to ensure they had the knowledge and skills to meet people’s needs. Overall, we found that the service was meeting this essential standard.

User experience

We did not, on this occasion, speak to people so cannot report their views.

A person’s relative told us that staff were friendly and there was a good atmosphere in the home. They said that staff retention and continuity of care for people using the service was good.

Other evidence

There is an initial five day induction that includes all mandatory training for all staff employed by the organisation. This is followed by an induction into the individual service and further service specific training. The staff training matrix was up to date and included Safeguarding Vulnerable Adults, Equality and Diversity, Autism and Spectrum Disorders and the Mental Capacity Act. The Registered Manager told us that the organisation monitored the training records to ensure all staff were equipped with the right knowledge and skills.

We saw examples of how additional training had been sourced to meet the needs of people using the service. For example, we spoke with a member of staff who had undertaken an additional training course in menu planning for people with learning disabilities. Following this, staff had put in place improved systems and menus to ensure that choice and healthy eating continued to be offered. Staff were also setting up a team to further develop communication tools.

We saw records of staff supervision and team meetings, which included discussion of procedures and working practices. Staff we spoke with confirmed that they had regular supervision and appraisals. The Registered Manager also kept records of his meetings with new staff during their probationary period, including discussion of any performance related issues.