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Archived: Total Community Care

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All reports

Inspection report

Date of Inspection: 27 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People had been cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People who used the service and their relatives had made complimentary comments about care staff. Carers had been described as being "respectful" and "well trained."

Other evidence

An annual survey of staff resulted in 29 responses which included many positive comments from staff about the quality of support and training they had experienced as well as their overall view of the service. Carers said that the service cared about them and had equipped them, through training, to be able to support the people who used the service.

All care staff had undergone a comprehensive four day induction into the service. Staff had been supported through regular supervision and a performance appraisal process that included developmental opportunities. Some staff had taken specialised study and learning.