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Archived: Total Community Care

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All reports

Inspection report

Date of Inspection: 27 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

People who used the service had made positive comments in a survey about the quality of care they had experienced in a survey. One person commented, `Staff respect my wishes and opinions.' A relative told us that carers "were very respectful" towards their son.

Other evidence

People who used the service had been involved on choosing carers for their care team. All care staff had undergone a rigorous recruitment process and an induction into the service and a further induction with the person that they supported.

All carers had received training in the safeguarding and protection of vulnerable adults. The service had clear policies about how people who used the service should be supported. Care plans included comprehensive instructions about how carers should support people in a wide range of situations. We saw from carers records and reports that carers had supported people appropriately.

We saw that all reported incidents had been promptly investigated and that there had been learning from incidents.