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Archived: Total Community Care

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All reports

Inspection report

Date of Inspection: 27 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

User experience

People who used the service had made positive comments in a survey about the quality of care they had experienced. All respondents indicated that they would recommend the service to another person.

One relative told us that they were "very satisfied" with the quality of care provided; another relative described the care as "excellent"; and another relative told us that he beleived that the provider was, "motivated by cleint's welfare."

Other evidence

The service provides care for 35 people with spinal cord injuries and complex neurological conditions. Each person's needs had been assessed with the involvement of people who were qualified specialists in the field of spinal cord and brain injuries. People who used the service had been supported by teams of up to ten carers who had received appropriate training.

Care plans were detailed and included comprehensive details for carers about the routines they were required to carry out. Carers had maintained daily records of their care routines and activities. Those records had been regularly reviewed by senior staff as part of a process for ensuring that people had been appropriately supported.

We found that people's needs had been assessed and care and treatment had been planned and delivered in line with their individual care plan.