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Archived: Total Community Care

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Inspection report

Date of Inspection: 27 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

Overview

Inspection carried out on 27 June 2012

During a routine inspection

We reviewed a recent survey of people who used the service and spoke to three relatives of people who used the service. Comments that people who used the service had made included:

`Satisfied with everything you are doing. Carry on doing what you are doing.'

`Staff are well trained.'

`Staff respect my wishes and opinions.'

`Total Community Care exceed all of my care package expectations.'

One relative told us, "I'm satisfied. The carers are very good. The same team of six carers support my son. I regularly check with my son whether he is satisfied and he tells me he is. I know I can raise concerns with one of directors, he is very accommodating.'

Another relative told us, "The service is excellent. We have the same team of carers which works very well. We had a lot of say about who could be in the care team. We feel very much involved and feel we are part of the team. The carers are very respectful towards our son."

A third relative we spoke to told us, "I've been fully involved from start to finish. Mine is a very happy story. We've had the same team of carers for four years; that continuity of care has been very important to us."