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Valley Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 5 February 2014
Date of Publication: 30 April 2014
Inspection Report published 30 April 2014 PDF


Inspection carried out on 5 February 2014

During a themed inspection looking at Dementia Services

There were 21 people using the service at the time of this inspection. The manager told us that all had been assessed as having some degree of dementia. We spoke with seven people who use the service, two visitors, four staff, the manager and deputy manager, a hairdresser and a chiropodist. We looked at the care and support records of five people who used the service and observed the care and support provided in communal areas.

We found that the service assessed, planned and delivered care for people with dementia in a considered and responsive way. They cooperated effectively with other providers to ensure that the safety and welfare of people was protected when their health care needs changed or when they moved between different services. The service was well led and continually assessed the quality of the care provided.

We observed that staff promoted an inclusive and supportive environment. A person living in the home told us �The care staff always make time to talk to me. There was something I was worried about; the staff told me they are here to help�. Another person said �The main thing is I feel safe here; they have taken away the worry from me�. A visitor remarked �This is a lovely home and the staff have so much patience and respect for the residents�.