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Valley Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 4 January 2012
Date of Publication: 23 January 2012
Inspection Report published 23 January 2012 PDF

Overview

Inspection carried out on 4 January 2012

During a routine inspection

People told us they are happy living at the home. They receive the care and support thy need in a way they prefer because staff listen to their wishes and involve them in care planning processes. They told us there was always sufficient staff available to provide then with the care and support the need. They commented that the home arranges for them to see health care professionals such as General Practitioners (GP�s) and Community Nurses when they need to.

People confirmed that they are able to influence the running of the home in a variety of methods that include formal meetings with staff, general discussions and care plan reviews.

They told us they enjoy the meals provided at the home. There was always sufficient food a drink available to meet their requirements.

People told us the home is always clean and tidy. The home is kept warm at all times and provides a homely environment for them to live in.

People told us that if they have any problems or concerns they can talk to staff about it and the problem will always be resolved. Relatives of people using the service also told us that any concerns raised with the home would be resolved promptly.