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East Living - Domiciliary Care Service Outstanding

All reports

Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The agency was part of a large organisation that had a human resources team to support the recruitment.

We were shown how the recruitment process operated and electronic personnel files demonstrated the safe recruitment of care workers had been undertaken.

We were told that vacancies were advertised at job centres and in local newspapers.

Appropriate checks were undertaken before people began work. We reviewed nine personnel files. All files contained a completed application form and supporting documents to demonstrate training and a pre-employment written test. Files also held a copy of the interview questions and answers which included a score for each answer. The completion of these documents demonstrated why the individual had been employed or not, and whether they held the appropriate knowledge and skills necessary to do the job.

Personnel files contained copies of photo identity, evidence of the person’s right to work and a criminal record check (CRB) prior to starting work. We saw that most staff had at least one CRB check on file and we were told that it was company policy to carry out a CRB check every three years.

An appropriate recruitment policy and procedure was seen to be in place.

Staff confirmed that they had completed a detailed induction before starting work, which they felt covered all of the essential areas. This induction followed the ‘skills for care common induction standards’ covering safe working practices.