You are here

East Living - Domiciliary Care Service Outstanding

All reports

Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service told us that they felt safe when their care staff were around and that they were not at risk of abuse. Most people told us they would be able to do something/tell someone if they were unhappy about the way they were being treated by care staff. Staff told us that they used a pictorial guide to help people that used the service to understand when and how to raise concerns.

Staff told us that they had received training in the protection of vulnerable adults. The agency had an adult protection policy and procedure in place and care workers confirmed that they were aware of its contents. Care staff were aware of who to contact if any allegation of abuse or potential abuse was reported to them.

The provider had responded appropriately to allegations of abuse in the past. The agency was aware of its responsibility to alert the local authority of any safeguarding concerns.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff personnel files demonstrated that all staff had a criminal record check prior to starting work. This ensured that people using the service did not come into contact with staff that might be unsuitable to work with them.