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East Living - Domiciliary Care Service Outstanding

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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF | 78.53 KB

Overview

Inspection carried out on 8 February 2013

During a routine inspection

People that used the service told us that they were happy with the care they received and confirmed that consent was sought before any care was given.

Care plans were detailed and holistic and evidenced the involvement of people that used the service in the planning and review of their own care.

Most services provided through the domiciliary care agency were to people living in extra care housing or within a supported living scheme. Each scheme had an allocated manager, who was based on site and was responsible for co-ordinating each person’s care and managing their own staff team.

Recruitment processes were robust and records were fit for purpose.