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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 15 January 2014
Inspection Report published 15 January 2014 PDF | 72.72 KB

Overview

Inspection carried out on 13 December 2013

During a routine inspection

People told us that they had received good information about the care that would be provided for them. They said that the staff treated them well. One person said, �The staff are good, they are more like friends." People�s needs had been fully assessed. The care plans were detailed and informative. They included risk assessments and management plans for all areas of identified risks. People told us that they were very happy with the care they received at 117-119 Molland Lane.

People told us that they felt safe. One person said, "Yes, I feel happy and safe they look after me very well." They said that the manager and the staff were very friendly, caring and kind. Staff interaction throughout our inspection visit was good.

We looked at a sample of care plans and found that they provided good information about the individual. The care plan format was also available in pictorial form for those people that may have required this to enable them to fully understand the agreed needs and goals. Staff had a good knowledge of each individual�s support needs which enabled people to receive safe and effective care.

We found the provider had an effective complaints system available this enabled people who used the service, relatives or representatives to raise any issues or concerns they might have.