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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF | 78.35 KB

Overview

Inspection carried out on 24 January 2013

During a routine inspection

We spoke with three people who used the service and two staff members. All three people told us that they were happy with the support they received and that they felt safe. Two staff members told us that they considered the manager both approachable and professional and provided them with a good system of support which enabled them to carry out their role effectively and safely.

We found that the service was meeting the personal, emotional and healthcare needs of people who used the service. We found that the environment was maintained safely and odour free and that all health and safety checks were up to date.

One person told us that they liked to help the staff cook the meals for everyone. Another person told us that "I can make a cup of tea and staff help me so that I am safe."

We found that there was an effective training programme in place that ensured staff were provided with the appropriate training to carry out their role effectively.

People were consulted about the service provided through informal systems of communication on a regular basis and any changes or improvements were made when necessary. No formal complaints about the service had been received by the provider in the past year.

We found that plans of care could be further improved by producing them in a more person centred format which would ensure that they can be fully understood by everyone who used the service.