Archived: Potensial North East Supported Living

Springfield Resource Centre, 98 Salters Lane South, Darlington, County Durham, DL1 2AN 07910 800805

Provided and run by:
Potensial Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14, 15 August 2011

During a routine inspection

People told us that they were fully involved in the arrangements about their care. We saw that they had copies of the staff rotas in their homes. One person said, 'I always know which staff are on every week, and I choose who goes on holiday with me.'

People also told us that they felt included in their care records and in planning their future support.

People told us that they were fully involved in managing and planning their own care with the support of staff. One person said, 'I do lots of things for myself, but my support staff help me with cooking and cleaning and help me sort out bills.'

People said that they felt safe and comfortable with service. One person said, 'If I was unhappy I would tell the manager and she would sort it out. But I'm happy with everything and the staff are very nice.'

People told us that although they can manage some daily housework tasks, staff help them with 'larger cleaning jobs'. Some people told us that they needed staff to support them with their medication.

Everyone we spoke with commented very positively on support staff and the manager. They described staff as 'very good' and 'very nice'.