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Archived: Dimensions - 27 Sampson Avenue

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Inspection report

Date of Inspection: 18 January 2012
Date of Publication: 15 February 2012
Inspection Report published 15 February 2012 PDF

Overview

Inspection carried out on 18 January 2012

During a routine inspection

Most of the people who use the service communicate through non-verbal methods. We observed care practices in order to find out about people�s experiences.

We saw positive interactions between people using the service and members of the staff team. Staff used humour appropriately and greeted people warmly and affectionately. Staff responded promptly to people�s verbal and non-verbal signs. We observed staff knocking on people�s doors prior to entering and all personal care support was given in the privacy of people�s own rooms.

People appeared comfortable in the presence of staff. We asked a person using the service if they felt safe at the home, and they answered �yes� and told us that staff treated him �alright�.

We asked a person using the service if there were sufficient numbers of staff on duty to support them. They answered �yes�. The staff team were busy, but maintained a calm and relaxed atmosphere in the home.

We asked one of the people using the service about the quality of the service they received, to which they responded �it�s alright�. People using the service showed signs of well-being.