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Archived: Dimensions - 27 Sampson Avenue

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Inspection report

Date of Inspection: 18 January 2012
Date of Publication: 15 February 2012
Inspection Report published 15 February 2012 PDF | 53.44 KB

Overview

Inspection carried out on 18 January 2012

During a routine inspection

Most of the people who use the service communicate through non-verbal methods. We observed care practices in order to find out about people’s experiences.

We saw positive interactions between people using the service and members of the staff team. Staff used humour appropriately and greeted people warmly and affectionately. Staff responded promptly to people’s verbal and non-verbal signs. We observed staff knocking on people’s doors prior to entering and all personal care support was given in the privacy of people’s own rooms.

People appeared comfortable in the presence of staff. We asked a person using the service if they felt safe at the home, and they answered “yes” and told us that staff treated him “alright”.

We asked a person using the service if there were sufficient numbers of staff on duty to support them. They answered “yes”. The staff team were busy, but maintained a calm and relaxed atmosphere in the home.

We asked one of the people using the service about the quality of the service they received, to which they responded “it’s alright”. People using the service showed signs of well-being.