Archived: Chatterton Hey

Exchange Street, Edenfield, Lancashire, BL0 0QH (01706) 824554

Provided and run by:
Langley House Trust

Important: The provider of this service changed. See new profile

All Inspections

8 May 2012

During a routine inspection

People using the service were involved in making decisions about all aspects of their life at the home and the support they needed. One person said, 'I went shopping today.' Another person told us he enjoyed working in the garden.

People told us members of staff were always available and supportive. One person said, 'The staff are very welcoming and friendly.' Another person said, 'When I first walked in I felt at home.'

We found that members of staff had received training in safeguarding vulnerable adults and knew the procedure they must follow if abuse was suspected or witnessed.

We noted that all members of staff had received the training they needed in order to provide safe and effective care for people using the service.

We found that systems were in place to monitor the quality of the service provided. We saw evidence to demonstrate that people were regularly consulted about all aspects of the care and facilities provided at the home.