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Inspection report

Date of Inspection: 9 August 2013
Date of Publication: 13 September 2013
Inspection Report published 13 September 2013 PDF | 84.61 KB

Overview

Inspection carried out on 9 August 2013

During a routine inspection

Three people told us that they were consulted about their care and were able to make their own decisions about life in the home. People felt staff respected their privacy and dignity. One visitor said “My parent has a care plan and it has been discussed with both of us”.

We found people were being looked after by friendly, supportive staff within a warm and homely environment. Care was personalised and reflected people’s choices and decisions. Care records were up to date.

There were clear processes in place for what should happen when a person moved to another service, such as a hospital, which ensured that the person’s rights were protected and that their needs were met.

People who used the service received consistent care from staff who knew their needs and expectations and the service had contingency plans in place to cover for staff sickness or vacancies.

The provider had an effective quality assurance system in place and people’s views and opinions of the service were listened to and acted on where necessary.

Records about people who used the service enabled staff to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept behind locked doors to keep it safe and confidential.