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Inspection report

Date of Inspection: 20 January 2012
Date of Publication: 21 March 2012
Inspection Report published 21 March 2012 PDF | 56.58 KB

Overview

Inspection carried out on 20 January 2012

During a routine inspection

Relatives told us they looked at information about the provider and visited the service before their relatives came for respite, and subsequently moved into the home permanently. People and their relatives told us that dignity, respect and confidentiality were maintained for them. A relative said, “They are treated like people. If there is anything to discuss, they always pull me to one side out of the way of other people.”

People we spoke with and their relatives told us how they appreciated the way the provider cared for people. One person who used the service said, “It’s all right; I’ve been 18 months in here.” A relative told us, “They listen to me and they involve me with the care of [my relative] as well.” Relatives also said they appreciated the range of activities for people and told us they participated too.

People and their relatives told us they felt safe in the home. We observed that people were supported as they needed to be while they took their medicine and were not rushed. People told us how they appreciated the staff. People and their relatives told us about surveys they completed, and that they knew how to make a complaint. A relative told us that they received a survey each year and said they were impressed that a comment they had made in the survey was followed up by personal contact.