The Care Quality Commission
  • Hospital
  • Independent hospital

Hans Place Practice

Overall: Good read more about inspection ratings

43 Hans Place, Knightsbridge, London, SW1X 0JZ (020) 7584 1642

Provided and run by:
Mike Comins (Hans Place Medical Practice)

All Inspections

29 November 2022

During a routine inspection

We rated this service as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
  • Staff provided good care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives and supported them to make decisions about their care.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
  • The service planned care to meet the needs of the patient population, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to improving services continually.

However:

  • We found a box of sedatives (used for patients who opted for conscious sedation) in the medicines cupboard that was out of date and had been used on three patients.

18 April 2018

During a routine inspection

We carried out an announced comprehensive inspection at Hans Place Practice on 22 November 2012. The full comprehensive report on the inspection can be found by selecting the ‘all reports’ link for Hans Place Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 18 April 2018 in response to a concern raised with the commission regarding the safety of the theatres and access to them. This report covers our findings in relation to the concern.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Our key findings were:

  • There was a system to manage infection prevention and control.
  • Staff understood their responsibilities to manage emergencies on the premises and to recognise those in need of urgent medical attention.
  • The practice held emergency drugs, oxygen, and a defibrillator that the nurse checked daily.
  • The provider and nurse had completed their basic life support and infection control training in 2017.

There were areas where the provider could make improvements and should:

  • Review the practice’s risk assessments and protocols to ensure they include the information regarding the evacuation of the theatre.

22 November 2012

During a routine inspection

We did not speak to people on the day we visited the service but we looked at surveys where people gave their views. Regular surveys by the provider showed that people were very satisfied with the information they had received, the choices offered and the way they were treated by staff. We saw information given to people and assessments of people's suitability for procedures.

People were satisfied with the quality of their care and treatment and had an individual treatment plan. They were kept safe from foreseable emergencies.

People told us that the environment was clean and hygienic and that they were treated by competent staff. There was a system for gathering and acting on people's feedback.