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Archived: Newstead House

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All reports

Inspection report

Date of Inspection: 24 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF


Inspection carried out on 24 May 2013

During a routine inspection

We spent time in some of the communal areas of the home, such as the lounges, so that we could see how staff supported people. We also visited some people in their bedrooms, and spoke with them about their experience of living at the home. People told us, "they're very kind to me here" and, "I'm happy with how they look after me".

We saw that staff were kind and caring in the way that they supported people. They took time to make sure that people had all that they needed, such as a drink and their call bell. People were dressed appropriately for the time of year, and we saw that care had been taken to make sure that people looked their best.

Some people needed regular care to make sure that their skin did not develop pressure damage. Staff had recorded whenever they supported people to change position. Pressure relieving equipment was being used in accordance with the manufacturer's guidelines. This meant that staff were doing all they could to minimise the risks of people developing pressure damage to the skin.

There were effective systems in place for health and safety checks. There was evidence that people's views were used to make changes to the service. For example, people living at the home had been asked for their views about the menu options. The home had made changes to the meals provided and the way that meals were chosen as a result of people's views.