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Archived: Newstead House

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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 20 November 2012
Inspection Report published 20 November 2012 PDF

Overview

Inspection carried out on 13 November 2012

During an inspection looking at part of the service

At our previous inspections over the past year, we have had concerns about aspects of the service, which were putting people at risk of poor outcomes. At this inspection, we found that the service had made significant improvements. People were receiving a service which met their needs and protected their rights.

People told us that they were happy at the home. One person said "it's a safe place to be when you need help" and another told us "they've given me my life back, I've got so much better since being here".

Care records were detailed and accurate. They contained the information that staff needed so that people received the care and support they required. People told us that the staff were "wonderful, always so patient" and "just lovely".

People were able to choose from a nutritious and varied menu. Drinks were accessible at all times, and staff were encouraging people to drink frequently. Staff understood the importance of a balanced diet and the need for adequate hydration.

There was a clear management structure in place. We saw that effective systems were in place for monitoring the quality of the service. People told us that they knew that they could raise any concerns with the manager or her deputy. They said that they were confident that action would be taken as necessary.