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Archived: Newstead House

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All reports

Inspection report

Date of Inspection: 10 January 2014
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF

Overview

Inspection carried out on 10 January 2014

During an inspection in response to concerns

We spoke with people living at the home about their experience of the care and support that they received. People told us, "the staff are lovely and kind" and, "they can't do enough for you". Some people said that they had seen great improvements over the past year.

We found that people were generally receiving care and support which met their needs. There had been some occasions recently where people had been put at risk. The home had worked with other professionals to make sure that people were safe and that lessons had been learned.

Some staff had not had all the training they needed to do their work. Records generally provided a complete and accurate picture of the care and support provided to people living at the home. Records were stored securely and could be accessed promptly when needed.