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Archived: Newstead House

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All reports

Inspection report

Date of Inspection: 6 March 2012
Date of Publication: 31 May 2012
Inspection Report published 31 May 2012 PDF

Overview

Inspection carried out on 6 March 2012

During an inspection looking at part of the service

We visited Newstead House to check whether the home had made the improvements we required following an inspection on 10 January 2012. We visited the home on 6 March 2012 and 2 May 2012. At these visits we found that there had been significant improvements in the way in which the home managed people�s care and welfare needs. We shall return to the home again to check that improvements have been made in other areas. This report only refers to Outcome 4: Care and welfare of people who use services.

We spoke with three people who live at the home and a relative who was visiting. We spent some of our time sitting in the lounges. This was so we could see how people spent their time and how staff provided care and support. People were positive about the staff and described staff as �approachable and discreet� and said �they really do their best and work very hard�. One person told us how pleased they were with the recent improvements. Comments included �very, very positive changes�, �it�s brilliant� and �overall, really happy now�.

Some care records contained inconsistent or misleading information. This meant that there was a risk that staff might not have the information they needed to ensure that people received care which met their needs.